PRIVACY POLICY
OPTIMA HEALTH TECH
Effective Date: May 17, 2026
OPTIMA HEALTH TECH is committed to protecting the privacy, confidentiality, and security of personal and business information entrusted to us by our clients, partners, employees, and website users.
This Privacy Policy explains how we collect, use, store, disclose, and protect information in connection with our medical equipment supply, biomedical engineering services, technical support, and related business operations.
By engaging with OPTIMA HEALTH TECH, you agree to the practices described in this Privacy Policy.
1. COMPANY INFORMATION
Company Name: OPTIMA HEALTH TECH
Address: Fenance, Gullelle, Addis Ababa, Ethiopia
Telephone: +251 987 210 530 / +251 928 587 802
Email: optimahtc30@gmail.com
2. INFORMATION WE COLLECT
We may collect the following categories of information:
2.1 Personal Information
Full name
Phone number
Email address
Job title and organization
Billing and payment details
Physical address
2.2 Business and Technical Information
Medical equipment specifications
Service and maintenance records
Technical reports and assessments
Training participation records
Equipment installation details
2.3 Website and Communication Information
If applicable, we may collect:
IP address
Browser type
Website usage information
Communication records through email or phone
3. PURPOSE OF INFORMATION COLLECTION
We collect and process information for the following purposes:
Supplying medical equipment and services
Managing installation and maintenance activities
Providing customer support and technical assistance
Processing invoices and payments
Conducting training and consultancy services
Improving service quality and operational efficiency
Complying with legal and regulatory obligations
Communicating service updates and important notices
4. CONFIDENTIALITY OF MEDICAL AND TECHNICAL INFORMATION
OPTIMA HEALTH TECH understands the sensitive nature of healthcare-related information.
We are committed to:
Maintaining confidentiality of client and technical data
Protecting healthcare facility information
Limiting access to authorized personnel only
Handling all service records with professional discretion
We do not intentionally collect patient medical records unless specifically required for equipment diagnostics or technical support purposes.
5. INFORMATION SHARING AND DISCLOSURE
We do not sell, rent, or trade personal information to third parties.
Information may only be shared under the following circumstances:
With authorized suppliers or manufacturers for warranty or technical support purposes
With service partners involved in installation or maintenance
When required by applicable laws or legal authorities
To protect the rights, safety, or property of OPTIMA HEALTH TECH and its clients
All third parties handling information on our behalf are expected to maintain confidentiality and data security standards.
6. DATA SECURITY
We implement reasonable administrative, technical, and organizational measures to protect information against:
Unauthorized access
Loss or theft
Misuse
Alteration
Disclosure
Destruction
Despite our efforts, no method of electronic storage or transmission is completely secure. Therefore, absolute security cannot be guaranteed.
7. DATA RETENTION
We retain information only for as long as necessary to:
Fulfill service obligations
Maintain maintenance and warranty records
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements
When information is no longer required, it will be securely deleted or destroyed.
8. CLIENT RIGHTS
Subject to applicable laws, clients may have the right to:
Request access to personal information
Correct inaccurate information
Request deletion of certain information
Object to certain processing activities
Withdraw consent where applicable
Requests may be submitted through the contact information provided below.
9. COOKIES AND WEBSITE TECHNOLOGIES
If OPTIMA HEALTH TECH operates a website, cookies or similar technologies may be used to:
Improve website functionality
Analyze user interaction
Enhance user experience
Users may adjust browser settings to refuse cookies where applicable.
10. THIRD-PARTY LINKS
Our website or communications may contain links to third-party websites. OPTIMA HEALTH TECH is not responsible for the privacy practices or content of external websites.
Users are encouraged to review the privacy policies of third-party services separately.
11. INTERNATIONAL DATA TRANSFERS
In certain situations, information may be shared with international manufacturers, suppliers, or technical support partners for operational purposes, warranty services, or equipment support.
Reasonable safeguards will be applied to protect such information.
12. CHILDREN’S PRIVACY
Our services are intended for healthcare institutions, professionals, and business entities. We do not knowingly collect personal information from children.
13. POLICY UPDATES
OPTIMA HEALTH TECH reserves the right to modify or update this Privacy Policy at any time.
Updated versions will become effective upon publication or official communication.
14. GOVERNING LAW
This Privacy Policy shall be governed by the laws of the Federal Democratic Republic of Ethiopia.
Any disputes relating to this policy shall be subject to the jurisdiction of the competent courts of Ethiopia.
15. CONTACT US
For questions, requests, or concerns regarding this Privacy Policy, please contact:
OPTIMA HEALTH TECH
Fenance, Gullelle, Addis Ababa, Ethiopia
+251 987 210 530 / +251 928 587 802
optimahtc30@gmail.com
Founder & General Manager:
Engineer Lelisa Getaneh Abdisa
Biomedical Engineer