TERMS OF SERVICE
OPTIMA HEALTH TECH
Effective Date: May 17, 2026
Welcome to OPTIMA HEALTH TECH. These Terms of Service (“Terms”) govern the provision of medical equipment supply, installation, maintenance, technical support, and related services offered by OPTIMA HEALTH TECH to its clients and partners. By engaging our services or purchasing our products, you agree to comply with these Terms.
1. COMPANY INFORMATION
Company Name: OPTIMA HEALTH TECH
Address: Fenance, Gullelle, Addis Ababa, Ethiopia
Telephone: +251 987 210 530 / +251 928 587 802
Email: optimahtc30@gmail.com
2. SCOPE OF SERVICES
OPTIMA HEALTH TECH provides the following services:
Importation and distribution of medical equipment
Installation and commissioning of medical devices
Preventive and corrective maintenance services
Technical support and troubleshooting
Biomedical engineering consultancy
Equipment calibration and verification
Technical and operational training
Future healthcare technology research and development
All services are subject to availability, technical feasibility, and mutual agreement between the company and the client.
3. CLIENT RESPONSIBILITIES
Clients agree to:
Provide accurate information regarding equipment requirements and installation conditions
Ensure appropriate infrastructure and utilities are available for equipment operation
Allow reasonable access to equipment for maintenance and servicing
Use medical equipment according to manufacturer instructions and safety standards
Ensure only authorized personnel operate supplied equipment
Make payments according to agreed terms and schedules
4. QUOTATIONS AND PRICING
All quotations are valid for the period specified in the quotation document.
Prices may change due to currency fluctuations, supplier pricing changes, taxes, or import-related costs.
Additional services requested outside the agreed scope may incur extra charges.
Transportation, customs duties, installation, and training costs may be billed separately unless otherwise stated.
5. PAYMENT TERMS
Payment terms shall be specified in invoices or contractual agreements.
Delayed payments may result in suspension of services or delayed delivery.
The company reserves the right to charge reasonable late payment fees where applicable.
Ownership of supplied equipment remains with OPTIMA HEALTH TECH until full payment is received.
6. DELIVERY AND INSTALLATION
Delivery timelines are estimates and may be affected by shipping, customs clearance, supplier delays, or force majeure events.
Clients must ensure the installation site is prepared and compliant with technical requirements before delivery.
Installation services will only be performed by authorized personnel from OPTIMA HEALTH TECH or approved representatives.
7. WARRANTY
Warranty coverage shall follow the manufacturer’s warranty policy unless otherwise specified.
Warranty does not cover:
Improper use or negligence
Unauthorized modification or repair
Electrical damage caused by unstable power supply
Physical damage, accidents, or misuse
Consumables and disposable accessories
Clients must report defects promptly during the warranty period.
8. MAINTENANCE AND TECHNICAL SUPPORT
Preventive maintenance schedules shall be agreed upon between both parties.
Emergency repair services are subject to technician availability and spare part accessibility.
Replacement parts may incur additional charges unless covered by warranty or service agreements.
9. TRAINING SERVICES
Training provided by OPTIMA HEALTH TECH is intended to support safe and effective equipment operation. Clients remain responsible for ensuring staff competency and adherence to clinical procedures.
10. LIMITATION OF LIABILITY
OPTIMA HEALTH TECH shall not be liable for:
Indirect or consequential damages
Loss of business, revenue, or profits
Damages arising from improper equipment use
Clinical decisions made by healthcare professionals
Delays caused by circumstances beyond the company’s control
The company’s liability shall be limited to the value of the specific service or product supplied.
11. CONFIDENTIALITY
Both parties agree to maintain confidentiality regarding proprietary, technical, commercial, and patient-related information obtained during service engagement, except where disclosure is required by law.
12. INTELLECTUAL PROPERTY
All company materials, technical documentation, training resources, branding, and proprietary systems remain the intellectual property of OPTIMA HEALTH TECH unless otherwise agreed in writing.
13. TERMINATION OF SERVICES
OPTIMA HEALTH TECH reserves the right to suspend or terminate services if:
Payment obligations are not fulfilled
Equipment is misused or tampered with
Safety standards are violated
Contractual obligations are breached
Clients may terminate services in accordance with agreed contractual notice periods.
14. FORCE MAJEURE
The company shall not be held responsible for delays or failure to perform obligations caused by events beyond reasonable control, including:
Natural disasters
Government restrictions
Import/export limitations
Labor disputes
Pandemics
Transportation disruptions
15. GOVERNING LAW
These Terms of Service shall be governed and interpreted in accordance with the laws of the Federal Democratic Republic of Ethiopia.
Any disputes arising from these Terms shall first be resolved amicably through negotiation. If unresolved, disputes shall be submitted to the competent courts of Addis Ababa, Ethiopia.
16. AMENDMENTS
OPTIMA HEALTH TECH reserves the right to update or modify these Terms of Service at any time. Updated versions shall become effective upon publication or communication to clients.
CONTACT INFORMATION
For inquiries regarding these Terms of Service, please contact:
OPTIMA HEALTH TECH
Fenance, Gullelle, Addis Ababa, Ethiopia
+251 987 210 530 / +251 928 587 802
optimahtc30@gmail.com
Founder & General Manager:
Engineer Lelisa Getaneh Abdisa
Biomedical Engineer